Terms & Conditions
This Terms and Condition for Use of http://healcon.com/
website is a legal agreement (Agreement) between you and Healcon Labs Private Limited,
a private limited company incorporated in India, (hereinafter referred to as ' Healcon', providing, among other things, the terms and conditions for your use of subscription services, primarily a web based practice management software hosted and managed remotely ( the 'Services' or 'Website services') through the website located at
healcon.com (the 'Website', 'Site', 'Healcon'). The site
healcon.com is owned and operated by Healcon.
Read the Terms and Conditions carefully. Your use of Services on the Website means you are consenting to these Terms and Conditions. You could archive the copy of this Agreement for your records.
These Terms and Conditions may be modified from time to time in Healcon's sole discretion and you may not be notified. It is your responsibility to review these Terms and Conditions from time to time. You will be deemed to have accepted the Agreement as amended if you continue to use any of the Website services after any amendments are posted on the Website. We reserve the right to include additional terms and conditions if we were to provide additional services or programs. You shall be bound by the same on your participation in such services or programs.
You represent that you have read and understood, and that you agree to be bound by this Agreement. The Website services are available to legal entities or individuals aged 18 years or older. By using the Website you represent that you are at least 18 years old.
To use the Website services, you may have to be registered and provide your name, valid email address, contact number and
on how the personal information would be used.
SERVICE AND USE OF WEBSITE
You are solely responsible for the confidentiality of any password and other account information that you create in order to
access or use the Services. You agree to notify us immediately on any unauthorized use of your account, user name, or
password. You also agree that We are not liable in any manner for any loss that you may incur as a result of any third party
using your password, either with or without your knowledge. You are solely liable for any losses incurred by Us, Our
affiliates, officers, directors, employees, consultants, agents, and representatives due to misuse of your account or
password. Log-in to your account shall be used by one person. Multiple people are not permitted to share the same/single
Healcon provides Services through the Website - healcon.com, a practice management
solutions as a Software as a Solution (SaaS) model. The details of the Services are provided here
healcon.com/software-for-doctors/pricing/ . Use of the Website may require you to use software
provided by or operated from the Website, and on occasion we may make certain software available to you from the Website.
To the extent you use such software or download such software from the Website, the software, including all files and
images contained in or generated by the software, and accompanying data (collectively, "Software") will be deemed to be
licensed to you by us, for providing Services to you and enabling you to use those Services only. We do not transfer
either the title or the intellectual property rights to the Software, and we (or our licensors) retain full and complete
title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce
the Software, nor decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form.
Trial Offer for 14 Day Period
Healcon also offers a free 14 day trial offer of its Services. During the trial period you will get to experience all
the features of the Services. The Users of the Services during the trial period are bound by the terms of this
You may not access the Services if you are Our direct competitor, except with Our prior written consent. In addition,
you may not access the Services for purposes of monitoring their availability, performance or functionality, or for
any other benchmarking or competitive purposes.
Any data you enter into the Services, and any customizations made to the services by or for you, during your 14-day
free trial will be permanently lost unless you upgrade your subscription to one of our User Plans, available at
We do not provide any warranty as mentioned in this Agreement during the trial period, including our uptime.
provide to You basic support for the Services at no additional charge, and/or upgraded support if purchased
use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for:
planned downtime (of which We shall give at least 8 hours notice via the Services and which We shall schedule
to the extent practicable during the weekend hours from 6:00 p.m. Indian Standard Time (IST) Friday to
6:00 a.m. Indian Standard Time (IST) Monday), or
any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts
of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor
problems (other than those involving Our employees), or Internet service provider failures or delays
and provide the Services only in accordance with applicable laws and government regulations.
We may suspend your ability to use or access the Website at any time while we investigate complaints or alleged violations
of this Agreement, or for any other reason within our sole discretion. We cannot assure you of accessibility or
availability of the website at all times but would strive for an uptime of 99.99%.
PAYMENT, FEES AND TAXES
Our Services may be subject to limitations, such as, for example, limits on disk storage space, on the number of calls
you are permitted to make against Our application programming interface, and, other limitations dependent on the User
Plan, for example, number of SMS, number of users or accounts. Any such limitations are specified in the User Plans.
The Services provide real-time information to enable you to monitor your compliance with such limitations
You agree to pay all subscription fees, consulting fees and other fees applicable to your use of Services and you shall
not circumvent the fee structure. The fee is dependent on the User Plan that you purchase and not on actual usage of the
The subscription fee is non-refundable
Each User / Member is solely responsible for payment of all taxes, legal compliances, statutory registrations and
reporting. Healcon is in no way responsible for any of the taxes except for its own income tax.
Method of payment:
Online : The Fees could be paid online through the facility made on the Website. Third parties support and
services are required to process online fee payment. We are not responsible for any loss or damage caused to you
during this process as these third parties are beyond the control of Healcon.
Offline : The Fees could be either collected personally from you or required to be mailed to Us at the
following address :
#480, 3rd Floor, 2nd Main Road
Opposite BDA Complex
2nd Stage, Indira Nagar,
Bangalore, India -560038
We consider the payment process to be complete only on receipt of the amount to Healcon's designated bank account.
All Fees are exclusive of taxes. Service Tax of 10.3% is levied on every purchase.
Fees not received within the specified due dates attract late charges of 18% per annum from the due-date of payment, which
may levied at Healcon's discretion.
Healcon reserves the right to modify the fee structure by providing a 30 day prior notice, either by notice on the Website
or through email to the Authorized User, which shall be considered as valid and agreed communication.
In order to process the payments, we might require details of your bank account, credit card number etc. Please check our
information provided by you.
Non-payment of fee for a continuous period of 3 months, Healcon reserves the right to discontinue the Services to you and
delete all information in your Account, apart from reserving any legal recourse available.
AFFILIATED / EXTERNAL SITES
Healcon grants you a limited license to access and, if you are a Member, to use this Website internally for the Website's
Services of ordering, receiving, delivering and communicating only as per this Agreement. You must not sell, copy,
reproduce, modify, distribute, display, publicly perform, prepare derivative works based on, repost or otherwise use any
content of this Website in anyway other than those listed in this Agreement, including for any public or commercial
purposes. You must not use any content of this Website on any other website or in a networked computer environment for any
purpose other than your own viewing. You shall not reverse engineer or attempt to interfere with the operation of any part
of this Website.
Healcon retains all its rights, title and interest in all copyrights, know-how, trade secrets, trademark, logo, the name
Healcon, content, design and features on the Website. All other product names, marks, logos, symbols used on the Website may
be the trademarks of their respective owners.
The ownership of the data vests with the Authorized Users.
Our Site may be linked to the website of third parties, affiliates and business partners. We have no control over, and not
liable or responsible for content, accuracy, validity, reliability, quality for such websites or made available by / through
our Website. Inclusion of any link on our Website does not imply that we endorse the linked site. You use the links and these
services at your own risk.
All Users agree to adhere to the below code of conduct.
While using the Website, software and/or Service, you agree not to
Restrict or inhibit any other visitor or member from using the Website, including, without limitation, by means of
"hacking" or defacing any portion of the Website;
Use the Website, software and/or Service for any unlawful purpose; or post any information which infringes third
Express or imply that any statements you make are endorsed by us;
any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or
otherwise objectionable, or infringes on our or any third party's intellectual property or other rights;
any material, non-public information about companies without the authorization to do so;
any trade secret of any third party; or
any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited
commercial communication (except as otherwise expressly permitted by us), or engage in spamming or flooding;
any job posting involving any franchise, club membership, distributorship or sales representative agency
arrangement or other business opportunity.
Transmit any software or other materials that contain any virus, worm, time bomb, Trojan horse, or other harmful
or disruptive component;
Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Website
Remove any copyright, trademark, or other proprietary rights notices contained in the Website;
"Frame" or "mirror" any part of the Website without our prior written authorization;
Link to any page of or material on the Website other than the URL located at
Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to
retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of
the Site or its contents; or
Harvest or collect information about Website visitors or members without their express consent.
COMPLIANCE TO LAWS
The Services provided by Healcon or any of our licensors or providers are provided "as is," as available, and without any
warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a
particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or
trade). We make no representations or warranties, of any kind, either express or implied, as to the quality, identity or
reliability of any third party, or as to the accuracy of the postings made on the Website by any third party.
The Users are solely responsible for compliance to all applicable laws, including patient history, medical records,
confidential information and privacy laws. Healcon is a facilitator for practice management and provides technology platform.
Healcon is in no way responsible, liable, accountable for patient information available on the software provided by Healcon.
You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors,
agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including
reasonable attorney fees and costs) arising from your access to or use of Website, your violation of this Agreement, or your
infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or
entity. We will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing
obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss,
liability, damage, or cost
You can terminate your Membership with us at any time by providing 30 days of prior written notice to
email@example.com. We need this period to inactivate your Account, only after
verifying if there are any ongoing or pending Services or payments. We may want you to continue until the completion of an
on-going Service should the situation warrant.
You shall be obligated to pay Healcon for any Services for which you have procured.
Healcon reserves the right to terminate any Account in cases
Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Website under the
same Account, a different Account or re-register under a new Account. On termination of your Account due to the
reasons mentioned herein, you shall no longer have access to data, messages, files and other material you keep on the
Website. Please ensure that you have continuous backup of the Services you have rendered in order to comply with your
record keeping process and practices.
Return of Your Data. Upon request by You made within 30 days after the effective date of termination of a Services
subscription, We will make available to you for download a file of your Data in comma separated value (.csv) format. After
such 30-day period, We shall have no obligation to maintain or provide any of your Data and shall thereafter, unless
legally prohibited, delete all of your data in Our systems or otherwise in Our possession or under Our control.
In the event we suspend or terminate your registration or Account, we reserve the right but not an obligation to
you breach any terms and conditions of this Agreement.
we are unable to verify or authenticate any information you provide to us; or
we believe in our sole discretion that your actions may cause legal liability for you, our Users or for Healcon or
are contrary to the interests of the Website.
Even after termination, certain obligations mentioned under Warranty Disclaimer, Limited Liability, Indemnity,
Intellectual Property, Dispute Resolution will continue and survive termination.
notify other Members
provide them the reason for the action that we have taken.
If you have any questions, issues, complaints regarding any of our Services, please contact our customer service at
NOTICES AND COMMUNICATION
Our goal is to provide Services efficiently and communicate effectively with Users / Members to prevent any dispute. Should a
dispute arise between you and Healcon, you shall agree with us to resolve such dispute quickly and cost effectively. Before
resorting to any legal recourse we urge you to contact our Customer Service team so that we can resolve issues amicably.
Healcon communicates with you through the email address you have provided us. It is your responsibility to keep your email
address and snail mail address update at all times. You consent to receive communications from us electronically and you agree
that these electronic communications satisfy any legal requirement that such communications be in writing. If you fail to
respond to an email message regarding violation, dispute or complaint within two business days, we reserve the right to
terminate or suspend your Account.
All notices to us intended to have a legal effect must be in writing and delivered to the following address:
#480, 3rd Floor, 2nd Main Road
Opposite BDA Complex
2nd Stage, Indira Nagar,
Bangalore, India -560038
Courts in Bangalore.
If any provision of this Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the
remaining provisions shall be enforced.
Last update : 31st June, 2011
be reached at the following email address - firstname.lastname@example.org or via the contact
information available from the following hyperlink: healcon.com/contactus